Our Money Back Guarantee

We want you to be 100% satisfied with your JustOnward experience. If you’re not happy with your booking, we’ll make it right.

If your booking was not delivered on time, you can request a full refund.

We also offer a refund if the booking you received was not accepted by the relevant body. We usually require proof of this in the form of a rejection letter.

How long does it take to process my refund?

Refunds are processed within 24 hours of your request. Please allow 5-7 business days for the refund to reflect in your account.

How do I request a refund?

To request a refund, please contact our customer support team at help@justonward.com